Responsible Gaming

Responsible gaming means enjoying poker and casino-style entertainment in a way that remains conscious, controlled, and compatible with your everyday life, finances, and responsibilities. Gambling should always be a form of leisure, never a way to solve money problems or cope with distress.

This responsible gaming page relates to WPT Global as offered through the offshore platform at wptgloball.com. The underlying operations are licensed in Curaçao (Master License 365/JAZ with sublicense GLH-OCCHKTW0701202022) and are not regulated by the UK Gambling Commission. The United Kingdom is listed as an Excluded Territory, and individuals located in the UK must not open an account, deposit, or play on wptgloball.com. The information below is provided for general awareness and for eligible customers outside the UK who are permitted to use the service under local law.

Within these constraints, the operator provides tools, guidance, and support channels designed to help eligible players keep control of their gambling, recognise risk, and seek assistance early whenever gambling stops being purely entertainment.

Risk Awareness

Problem gambling usually develops gradually. It can affect anyone, regardless of experience or income level. Early recognition of risk is one of the most effective ways to prevent serious harm. Common warning signs include changes in how often you play, how much you spend, and how you feel during and after gambling.

Potential indicators of harmful or addictive gambling behaviour include:

• Spending more time or money on gambling than you planned, or chasing losses with additional deposits or higher stakes.
• Thinking frequently about gambling when you are doing other things (work, studies, family time) or feeling restless or irritable when you cannot play.
• Borrowing money, selling possessions, or using funds intended for bills, rent, or other essentials in order to continue gambling.
• Hiding or lying about your gambling (amounts deposited, time spent, or debts incurred) from family, friends, or colleagues.
• Gambling to escape problems, relieve stress, anxiety, depression, or feelings of loneliness, rather than for entertainment.
• Repeatedly failing to stop or reduce gambling despite wanting to do so or making promises to yourself or others.

If you recognise several of these signs, it is important to pause, review your behaviour, and consider using the tools and external support outlined on this page.

Self-Assessment Checklist

The following statements can help you assess whether gambling may be becoming problematic. Answer honestly "yes" or "no" to each:

• I often gamble with money that I cannot comfortably afford to lose.
• I have tried to cut down or stop gambling but find it very difficult to do so.
• I sometimes chase my losses by immediately gambling again to try to win back money.
• My gambling has caused arguments, stress, or secrecy in my relationships.
• I feel anxious, low, or guilty after I gamble, but I still return to play.
• I have used credit, loans, or overdrafts specifically to fund gambling.
• I prioritise gambling over work, studies, family obligations, or social activities.

If you answered "yes" to two or more of these statements, you may be at risk of gambling-related harm. You are strongly encouraged to take a break from gambling, set strict limits or self-exclude where available, and contact one of the professional support organisations listed in the Support Resources section, such as GamCare or Gambling Therapy.

Limits & Tools

Setting clear, realistic limits is a practical way to keep control of your gambling. Where available on wptgloball.com for eligible non-UK customers, you can use account tools to restrict your spending and time. If you are located in the United Kingdom, you must not use WPT Global and should instead consider UK-wide tools such as GamStop and the National Gambling Helpline.

Deposit Limits (Daily, Weekly, Monthly)

For eligible customers who are permitted to use wptgloball.com, deposit limits can usually be managed from your personal account area:

1. Log in to your account at wptgloball.com (only if you are legally allowed to play from your jurisdiction).
2. Navigate to "Account" or "Profile" and look for a section labelled "Responsible Gaming", "Player Protection", or similar.
3. Select the option for Deposit Limits.
4. Choose the time frame for your limit: daily, weekly, and/or monthly.
5. Enter the maximum total amount (in your account currency) that you are willing to deposit in that period (for example, £20 per day, £50 per week, or £100 per month).
6. Confirm your selection. The system will prevent you from depositing more than the chosen amount during the specified period.

In line with best practice, any request to decrease your limit should take effect as soon as reasonably possible, while any request to increase or remove a limit may be subject to a waiting period and additional checks. If you cannot locate the deposit limit feature, contact [email protected] or live chat and request that a responsible gaming limit be applied to your account.

Time Spent Limits and Session Tools

Monitoring the time you spend playing is as important as managing your deposits. Where supported by the platform for eligible players, you may be able to set session reminders or time-based restrictions:

• Session Timers: Configure a reminder that appears after a chosen period (for example, after 30, 60, or 120 minutes of continuous play) to show how long you have been active and prompt you to take a break.
• Reality Checks: Pop-up messages summarising your net results and time played, requiring you to confirm that you wish to continue.
• Time Limits: In some cases, you may be able to cap total daily play time, after which you will be automatically logged out.

Short-Term Breaks ("Time-Out")

For eligible non-UK customers, a short-term break or "Time-Out" is intended to help you step away from gambling for a defined period without permanently closing your account:

1. Log in to your wptgloball.com account and go to the "Responsible Gaming" or "Self-Exclusion / Time-Out" section.
2. Select "Time-Out" or "Short Break".
3. Choose a duration, typically between 24 hours and 72 hours, or other options offered.
4. Read the explanation of how the Time-Out works, then confirm your choice.
5. Once confirmed, you will be unable to access your account for the selected period. You should not attempt to bypass this restriction.

If you are in the UK, you should instead use nationally recognised tools such as GamStop to block access to multiple gambling websites at once, and avoid using any offshore service that lists the UK as an excluded territory.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel they are losing control over their gambling. It involves a temporary or permanent block on access to your account. On WPT Global at wptgloball.com, self-exclusion options are generally available only to eligible customers outside the UK; individuals located in the United Kingdom should not have an account and should instead use national self-exclusion schemes such as GamStop.

How to Request Self-Exclusion

1. Access the Self-Exclusion Section: Log in (if you are legally permitted to use the site) and navigate to "Account" > "Responsible Gaming" > "Self-Exclusion", or search for "Self-Exclusion" in the help or FAQ area.
2. Choose the Duration: Select a self-exclusion period that reflects your needs. Typical options range from 6 months to permanent (lifetime) exclusion. Many operators also offer 1-year, 2-year, or 5-year periods.
3. Review the Consequences: Carefully read the description of what self-exclusion means, including loss of access, communication restrictions, and treatment of any remaining funds.
4. Confirm Your Decision: Follow the on-screen instructions to confirm. You may be asked to tick a confirmation box or re-enter your password to acknowledge that the decision is binding for the chosen period.
5. Support Contact: If you cannot find the self-exclusion function, contact [email protected] or use live chat and clearly state that you wish to self-exclude. Keep a record (e.g., screenshots or copies of emails) of your request.

Consequences of Self-Exclusion

• No Access to the Account: During the self-exclusion period, you will not be able to log in, place bets, or use any real-money gaming services on your excluded account.
• No New Accounts: You should not attempt to open new accounts under different details. The operator may use internal checks to detect and close such accounts.
• Account Balance and Withdrawals: Treatment of any remaining balance depends on the specific terms and conditions. In general, legitimate, verified balances should be available for withdrawal, but you will not be allowed to continue playing with those funds. If you are unsure, contact support to request a withdrawal at the time of self-exclusion.
• Marketing Communications: The operator should take reasonable steps to stop sending you promotional messages and marketing emails during the self-exclusion period.
• End of the Exclusion Period: At the end of a fixed self-exclusion period, access is not always automatically restored. The operator may require a request from you and may apply a cooling-off period before reactivation. For permanent self-exclusion, re-opening the account should not normally be possible.

Self-exclusion is a serious step and should be combined with professional help where appropriate. For UK residents, the recommended approach is to register with GamStop, seek free counselling through organisations such as GamCare and Gambling Therapy, and avoid all gambling sites that are not licensed and regulated by the UK Gambling Commission.

Support Resources

If you are worried about your gambling or about someone close to you, it is important to seek help from independent, professional organisations. All of the services listed here are separate from WPT Global and offer confidential advice. For individuals in the United Kingdom, these services are available even if you have used an offshore site such as wptgloball.com.

Local Support for the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from UK landlines and mobiles, 24 hours a day, 7 days a week. Trained advisers provide confidential, non-judgmental support and can refer you to local treatment services.
• GamCare Online Services: Live chat, email support, and community forums are available via gamcare.org.uk. Services are primarily in English.
• NHS Gambling Services (England, Scotland, Wales, Northern Ireland): In some areas, specialist NHS clinics offer structured treatment for gambling disorder. Speak to your GP or visit the NHS website to check availability in your area.
• Emergency Support: If you feel at immediate risk of self-harm or harm to others, contact emergency services, call 999, or go to your nearest Accident & Emergency (A&E) department.

International Support Organisations

These organisations provide free, confidential support around the world, including online chat, email, forums, and in some cases local meetings. They are independent from wptgloball.com, which means your conversations with them are not shared with the operator.

National and Multi-Site Self-Exclusion Schemes

• UK - GamStop: A free self-exclusion service that allows you to block your access to online gambling sites licensed by the UK Gambling Commission for periods of 6 months, 1 year, or 5 years. Visit gamstop.co.uk to register. Note that GamStop may not cover offshore sites that are not UK-licensed, so you should also avoid using such services altogether.
• Spain - RGIAJ: Spain's national regulatory framework (via the Dirección General de Ordenación del Juego) supports self-exclusion and access restrictions, sometimes referred to as RGIAJ mechanisms. Spanish residents should consult national authorities or licensed operators for details on registering for self-exclusion schemes.
• Other Countries: Many jurisdictions offer their own multi-operator self-exclusion tools or national helplines. Check the website of your national gambling regulator or local gambling support organisation.

Blocking and Filtering Tools

In addition to operator-level and national self-exclusion, software tools can help you limit access to gambling websites and apps on your devices:

• Gamban: A paid blocking application that prevents access to a wide range of gambling sites and apps. Useful in combination with self-exclusion schemes.
• BetBlocker: A free tool that allows you to block gambling content across devices for a chosen period. Once activated, blocks cannot be easily removed.
• Device/Network Controls: Many operating systems and routers provide parental control or content filtering options that can be configured to restrict access to gambling-related content.

Blocking tools are not foolproof, but they significantly increase the difficulty of accessing gambling services during vulnerable periods.

Family and Friends Support Resources

Problem gambling affects families, partners, and close friends. The following services offer dedicated support for affected others:

• GamCare Family & Friends: Information, one-to-one support, and online groups for people affected by someone else's gambling, available via gamcare.org.uk.
• GamAnon (Gamblers Anonymous for Families): Mutual aid meetings and online resources for partners, relatives, and friends of problem gamblers.
• Gambling Therapy - Family & Friends: Online forums and support for affected others in multiple languages at gamblingtherapy.org.

All of these services emphasise confidentiality and professional or peer-led support. They can help you protect yourself financially and emotionally, even if the person who gambles does not yet feel ready to seek treatment.

Help for Family

If someone close to you is experiencing gambling problems, you may feel worried, angry, or unsure how to act. It is important to remember that you are not responsible for their behaviour, but you can encourage them to seek help while also protecting your own wellbeing.

Talking to Someone About Their Gambling

• Choose the Right Moment: Speak when both of you are calm and not in the middle of a crisis or argument. Avoid approaching the topic immediately after a big loss or win.
• Use Non-Judgmental Language: Focus on how their gambling affects you and the family ("I feel worried about our finances") rather than accusations ("You always waste money").
• Listen Actively: Give them space to talk about why they gamble and how they feel. Recognising shame or fear can be a first step toward change.
• Offer Practical Options: Provide information about confidential support services (GamCare, Gambling Therapy, Gamblers Anonymous) and self-exclusion schemes such as GamStop for UK residents.

Support Resources for Families and Friends

Several organisations offer direct support to families and friends affected by gambling:

• GamCare Forums and Chatrooms: Online communities where you can share experiences with others in similar situations and receive moderated support.
• GamAnon: Family-focused support groups and meetings; details are available at gamblersanonymous.org.
• Gambling Therapy - Family & Friends Area: A dedicated section with forums and one-to-one online support for affected others.

Recommended Next Steps

• Seek Professional Help: Contact your GP or a mental health professional (such as a psychotherapist) and mention gambling-related concerns. They can help assess associated anxiety, depression, or other issues.
• Use Hotlines and Online Chat: For UK residents, the National Gambling Helpline (0808 8020 133) and GamCare live chat offer immediate, confidential guidance.
• Protect Your Finances: Consider separating finances, limiting shared access to credit cards or bank accounts, and obtaining independent financial advice where necessary.
• Look After Yourself: Supporting someone with an addiction can be draining. Make time for your own health, social life, and support network, and consider counselling specifically for yourself.

WPT Global at wptgloball.com cannot provide professional medical or psychological advice. However, customer support can help with account-level measures such as self-exclusion for eligible players who are legally permitted to use the service.

Operator's Commitment

WPT Global, as operated via the Curaçao-licensed platform at wptgloball.com, states a commitment to promoting responsible gaming and reducing the risk of harm to eligible players. However, it is essential to recognise that this is an offshore operation under Curaçao Master License 365/JAZ and sublicense GLH-OCCHKTW0701202022. UK-specific protections provided by the UK Gambling Commission (UKGC), the UK Ombudsman, or binding arbitration do not apply. The United Kingdom is explicitly listed among excluded territories, and UK residents must not use the service.

Internal Risk Checks and Behaviour Monitoring

Within the scope of its Curaçao licence and internal policies, the operator may use a range of tools to identify potentially harmful behaviour among eligible customers, such as:

• Behavioural Analysis: Monitoring patterns like frequent deposits, rapid increases in stakes, extended continuous play, repeated failed deposit attempts, or persistent losses.
• Automatic Alerts: Generating internal alerts when certain risk thresholds are exceeded (for example, unusually high net losses within a short period) so that the account can be reviewed.
• Warning Messages and Reality Checks: Displaying on-screen reminders about time spent and money wagered, encouraging players to consider taking a break, setting limits, or self-excluding.
• Account Restrictions: In higher-risk situations, the operator may temporarily suspend deposits, block specific products, or limit stakes while reviewing the account.
• AML and Source of Wealth Checks: In accordance with Curaçao anti-money laundering rules, the operator may request documents such as Source of Wealth (SoW) evidence, particularly for cumulative deposits exceeding approximately $2,000 or equivalent. While primarily aimed at AML compliance, these checks also help highlight affordability issues.

When Support May Contact You

Customer support or a responsible gaming team member may proactively contact eligible players if internal monitoring indicates a heightened risk of harm. In particular, the operator may reach out when:

• Your deposit or loss levels increase rapidly compared with previous activity.
• You frequently attempt to reverse withdrawals or immediately redeposit large winnings.
• You show extended, uninterrupted sessions that suggest loss of control.
• There are signs of financial stress (such as repeated failed deposits, using multiple payment methods, or complaints linked to losses).

In such cases, the operator may ask you to consider setting stricter limits, taking a Time-Out, or self-excluding, and may in some circumstances restrict your account. However, because the operation is regulated under Curaçao rather than UK law, the level of oversight, record-keeping, and recourse for customers may be lower than that required by the UK Gambling Commission. For UK-standard protection, you should only gamble with UKGC-licensed operators and use national tools such as GamStop.

Updates

Responsible gaming standards, regulatory expectations, and internal policies evolve over time. WPT Global aims to keep this page aligned with current information about its tools and with best practice guidance from recognised organisations.

• Notification of Changes: Material changes to responsible gaming tools or policies may be communicated through a combination of:
  • Updated information on this Responsible Gaming page on wptgloball.com;
  • Prominent banners or notices within the website or app after you log in;
  • Emails or in-account messages sent to registered users (where legally appropriate) describing relevant updates.
• User Responsibility: You are responsible for reviewing this page regularly to ensure you are aware of the latest information, especially before engaging in any gambling activity.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about responsible gaming, wish to request account-level protections, or want to provide feedback on the tools available, you can contact the operator using the channels below. Please remember that WPT Global at wptgloball.com is not licensed by the UK Gambling Commission; UK residents must not use this service, but may still contact support in relation to account closure and self-exclusion.

Responsible Gaming Contact Details

• Email (Responsible Gaming & Support): [email protected]
  When contacting the operator about responsible gaming, include "Responsible Gaming" or "Self-Exclusion" in the subject line and provide your registered account details. The stated response time is typically within 24-48 hours.
• Live Chat: Accessible via the support area of wptgloball.com. A virtual assistant may respond first, with human agents generally available in under 5 minutes during core service hours (approximately 08:00-22:00 UTC), and bot-only assistance outside these hours. You can request to discuss limits, Time-Outs, or self-exclusion with an agent.
• Telephone: A dedicated telephone line for responsible gaming enquiries is not currently specified for WPT Global. If you require immediate telephone support regarding gambling-related harm, please use independent helplines such as the UK National Gambling Helpline (0808 8020 133) or local equivalents in your jurisdiction.

Feedback and Self-Control Requests

You are encouraged to provide feedback about the responsible gaming tools and information provided by WPT Global. To request support or share suggestions:

1. Visit the "Help" or "Contact Us" section on wptgloball.com and select the available contact form or live chat option.
2. Choose a category such as "Responsible Gaming", "Account Limits", or "Self-Exclusion", where available.
3. Describe clearly what you need (for example, "Please apply a daily deposit limit of £20", "I wish to self-exclude for 6 months", or "I want my account permanently closed for gambling-related reasons").
4. Submit your request and keep a copy (screenshot or email confirmation) for your records.

If you feel that your concerns have not been adequately addressed, you should consider ceasing all gambling activity on wptgloball.com and contacting an independent support organisation such as GamCare or Gambling Therapy for further guidance. For UK residents, the safest option is to use only UKGC-licensed operators and national support services.