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Contacting WPT Global via wptgloball.com (UK-Focused Information)

This contact page explains how visitors reviewing WPT Global on wptgloball.com can reach the WPT Global support team. It does not invite or encourage UK residents to create an account or to gamble; it provides information only.

Important: WPT Global operates under a Curacao licence (Master License 365/JAZ with sublicense GLH-OCCHKTW0701202022) held by Gaming Services Provider N.V. This is a grey-market licence for UK users and is not a UK Gambling Commission licence. UK residents are listed as being in an Excluded Territory and must not use the real-money services. Information on this page is current as of 6 November 2025 and may change.

Available Contact Channels

• Email support: You can contact WPT Global customer support at [email protected]. This channel is primarily for general account queries, technical issues, payment questions, and feedback relating to the services accessed via wptgloball.com.
• Live chat: A live chat tool is available through the official WPT Global lobby and/or help section on wptgloball.com. A virtual assistant (bot) typically answers first, and a human agent is usually available within approximately five minutes during supported hours.
• Contact form on this page: The contact form below allows you to send a brief message directly from this site. Use it for non-urgent questions, clarifications about the WPT Global information presented here, and general feedback about your experience of the brand as listed on wptgloball.com.
• Telephone support: As of 2025, no official telephone number for WPT Global customer support has been specified for this jurisdiction. You should therefore rely on email, live chat, or the contact form as the primary communication channels.

Security note: Support will never ask you to disclose your password or full payment card details via email, chat, or this form. Do not send sensitive banking information, full card numbers, or copies of personal identification through unsecured channels.

Service Hours and Response Times

• Live chat hours: Human support agents are generally available via live chat roughly between 08:00 and 22:00 UTC, with a bot-only service outside these hours. Response times for a human agent are typically under five minutes during core "Asian business hours", but this can vary during periods of high demand.
• Email response times: Emails sent to [email protected] usually receive a reply within 24-48 hours. Complex issues, including payment investigations, security checks, or technical escalations, may take longer to resolve.
• Contact form messages: Messages sent via the form on this page are normally routed to the same support structure as email. You should expect a similar response window of 24-48 hours, depending on the nature and volume of requests.

Any response times stated here are targets only and are not guaranteed service levels. Operational constraints, technical incidents, or compliance checks may cause delays. Where a response is delayed, it does not create any entitlement to compensation under UK law or under the Curacao licensing framework.

Important Legal and Regulatory Notices for UK Residents

• Excluded territory status: According to the WPT Global Terms & Conditions (including clauses similar to "Restricted Territories", e.g. Clause 4.1), the United Kingdom is explicitly listed as an Excluded Territory. If you are resident or ordinarily domiciled in the UK, you are not permitted to register, deposit, or wager real money with WPT Global.
• No UKGC licence or Ombudsman protection: WPT Global operates under a Curacao Master Licence 365/JAZ with sublicense GLH-OCCHKTW0701202022 (Gaming Services Provider N.V.). This licensing structure is not regulated by the UK Gambling Commission. UK users do not have access to UKGC protections, the UK gambling ombudsman, or UK-specific alternative dispute resolution schemes.
• Grey-market risk warning: For UK residents, this Curacao licence is considered a grey-market arrangement. There is no binding arbitration accessible to UK citizens in the event of disputes. You therefore rely largely on the internal complaint and support processes of the offshore operator and its service companies.

Regulatory notice: This contact page provides neutral, factual information for UK readers and is not an invitation to gamble. If you are in the UK, you should not attempt to bypass territorial restrictions or use VPNs or other tools to access real-money gambling on WPT Global.

Corporate and Licensing Contact Context

• Operating and licensing entity: WPT Global's online operations are associated with Gaming Services Provider N.V. under Curacao Master Licence 365/JAZ and sublicense GLH-OCCHKTW0701202022. This entity is responsible for day-to-day gambling operations under the Curacao framework, not under UK law.
• Related entities and processors: Payment processing for WPT Global may involve companies such as Kaishen Ltd and Kashxa Limited (both Cyprus-based processors). Management and platform operations have been linked to offshore structures, including entities such as Seventip N.V. and software development by Ace King I.T. Limited. Specific registered or mailing addresses for these entities are not specified here.
• WPT brand ownership: The "World Poker Tour" brand is owned by Element Partners (since 2021). This provides brand context but does not alter the separate corporate or licensing structure of the WPT Global online platform that you may contact via wptgloball.com.

None of the information above creates a representation that these entities are licensed or supervised in the United Kingdom. If you need corporate details beyond those listed here, you should request them directly through email or live chat, or check the latest Terms & Conditions and licensing information available via wptgloball.com.

Complaints, Disputes, and Escalation

1. Initial contact with support: If you have a concern about your WPT Global account, payments, game outcomes, or terms of use, you should first contact customer support via email ([email protected]), live chat, or the contact form below. Provide your account identifier (if applicable), relevant dates, and a clear description of the issue.
2. Escalation within the support structure: For complex matters-such as disputes over rake calculations, bonus terms, or specific clauses in the Terms & Conditions-front-line support may provide generic initial responses and then escalate your query. Escalations can involve internal risk, technical, payments, or compliance teams and may take longer than the standard 24-48 hour email window.
3. Limitations for UK users: Because WPT Global is not licensed by the UK Gambling Commission, UK residents do not have access to UKGC complaint pathways, statutory ADR providers, or an Ombudsman dedicated to gambling disputes. Any unresolved complaint remains subject to the offshore operator's internal procedures and to Curacao's regulatory environment, which offers a different and generally lower level of consumer protection than the UK.

Protective note: Keep copies of all correspondence (emails, chat transcripts, screenshots) when raising a complaint. Clearly state that you are submitting a "formal complaint" if you want your issue treated under the operator's internal complaints framework. However, understand that there may be no independent UK body to enforce an outcome in your favour.

AML, Verification and Sensitive Documentation

• Anti-Money Laundering (AML) requirements: Under Curacao AML rules, WPT Global may request additional "Know Your Customer" (KYC) and "Source of Wealth" documentation, particularly if your cumulative deposits exceed approximately USD $2,000 or where activity triggers internal risk thresholds.
• How to submit documents: If support instructs you to upload or send documents, follow only the official instructions provided through the WPT Global cashier, KYC portal, or secure channels indicated via wptgloball.com. Do not send high-resolution identity or banking documents through this public contact form unless explicitly directed to a secure upload link.
• UK users and AML checks: If you are based in the UK, you should not be using the real-money service at all, even if AML or KYC documents are requested. Any such request should be treated with caution, and you may wish to seek independent legal advice given the lack of UK regulatory protection.

If you believe you have submitted documents in error or to an unofficial address, contact [email protected] immediately and request confirmation of the legitimacy of the request and the steps taken to protect your data.

Responsible Gambling and Vulnerable Users

• Contacting support for safer gambling: If you are concerned about your gambling behaviour on WPT Global, you can contact customer support to ask about tools such as deposit limits, time-out periods, or self-exclusion measures, as described in their Responsible Gaming documentation (search for "WPT Global Responsible Gaming" on wptgloball.com).
• Independent UK help services: Regardless of whether you currently have an account, UK residents who feel at risk of gambling-related harm should seek help from independent organisations. For example, you can contact the National Gambling Helpline operated by GamCare (typically reachable 24/7 in the UK) or visit recognised UK support websites to obtain confidential advice.
• Emergency situations: The WPT Global support team cannot provide medical, psychological, or financial counselling. In cases of immediate risk to yourself or others, you must contact local emergency services in the UK (e.g. dial 999) or seek urgent professional assistance.

Using this contact page or contacting WPT Global support does not substitute professional support services. The operator's internal safer-gambling controls are limited by its licensing framework and do not replace UK statutory protections.

Data Protection, Privacy and Use of Your Message

• Information you provide: When you use the email address, live chat, or the contact form below, you typically provide your email, optional identifiers, and details of your request. This information is used to verify your identity (where applicable), respond to your query, and maintain a record of communications for operational and compliance purposes.
• Storage and jurisdiction: Because WPT Global operates using offshore entities and payment processors, your personal data may be stored and processed outside the UK, including in Curacao and Cyprus or other locations used by entities such as Kaishen Ltd and Kashxa Limited. Data protection standards may differ from UK GDPR, and information about these differences should be set out in the operator's Privacy Policy on wptgloball.com.
• Your responsibilities: Do not include unnecessary sensitive personal data in your initial message. Avoid sending full passport scans, national insurance numbers, or complete payment card details via email or through the contact form unless you have verified that you are using a secure, official upload method specifically requested by support.

Before contacting WPT Global, you should review the latest Privacy Policy and Terms & Conditions on wptgloball.com to understand how your data may be collected, processed, shared, and retained.

Disclaimer and Limitation of Liability

• No guarantee of accuracy: While this contact information for WPT Global on wptgloball.com is compiled with care and reflects sources available as of 6 November 2025, details such as email addresses, service hours, entities involved, and licensing references may change without notice.
• No UK-law guarantee: Nothing on this page guarantees that WPT Global's support processes or dispute handling mechanisms comply with UK gambling law or consumer law standards. Your rights, if any, will be determined primarily by the governing law and jurisdiction stated in the operator's Terms & Conditions (typically Curacao or another offshore jurisdiction).
• Informational purpose only: This page is provided strictly for informational purposes to help you understand how to reach WPT Global and the associated limitations. It does not constitute legal advice, does not create a contractual relationship, and should not be relied upon as proof of licensing, solvency, or regulatory adequacy.

If you require legal advice about dealing with offshore gambling operators from the UK, you should consult a qualified solicitor or an independent legal advice service. Contacting WPT Global through the channels described does not guarantee any particular outcome, remedy, or refund.